Can an AI chatbot take fast-food drive-through orders?
Core argument: Wendy's is automating drive-through order taking with an AI chatbot built on natural-language software developed by Google and trained to understand the many ways customers order off the menu.
Wendy’s is automating its drive-through service using an artificial-intelligence chatbot powered by natural-language software developed by Google and trained to understand the myriad ways customers order off the menu. The Dublin, Ohio-based fast-food chain’s chatbot will be officially rolled out in June at a company-owned restaurant in Columbus, Ohio, Wendy’s said.


