Do higher wages raise worker productivity enough to pay for themselves?
Core argument: The study finds that firms gain $1.10 in productivity for every $1 increase in wages paid to low-skilled workers.
A study on the impact of wage increases on low-skilled workers reveals that firms gain $1.10 in productivity for every $1 increase in wages. In a warehouse setting, productivity rose by 7% following a pay increase, with boxes moved per hour increasing from 4.92 to 5.248. This corresponds to an elasticity of 1.2, indicating a strong productivity response to higher wages. Recruitment elasticities exceed 3, while turnover elasticities range from -3 to -4.5, highlighting significant reductions in turnover due to higher pay. Notably, 80% of turnover improvement stems from workers' behavioral responses. Gender differences show women increase productivity more than men in response to wage hikes, despite having slightly less elastic labor supply. These findings suggest that higher wages not only enhance productivity but also improve worker retention and engagement, offering a net positive return for firms.






Ed Comment:It would be the case that if the labor market is fairly efficient (of course they aren’t perfectly efficient), then, increases in pay should correspond to offsetting increasing in efficiency. This should be, after all, what establishes the wage structure. it’s hard to believe there would be lasting systematic differences.
They control for composition, so it’s not just the firm being able to attract higher quality workers, “….When setting pay, firms trade off the potential benefits of higher compensation—including increased productivity, decreased turnover, and enhanced recruitment—against their direct costs. We estimate productivity and labor supply elasticities with respect to wages among warehouse and call-center workers in a Fortune 500 retailer. To identify these elasticities, we use rigidities in the firm’s compensation policies that create plausibly exogenous variation relative to local outside options, as well as discrete jumps when the firm adjusts pay. We document labor market frictions that give firms wage-setting power: we estimate moderately large, but finite, turnover elasticities (−3.0 to −4.5) and recruitment elasticities (3.2 to 4.2). The firm gains $1.10 from increased productivity for a $1 increase in wages. By comparing warehouse workers’ responses to higher wages both across and within workers, we estimate that over half of the turnover reductions and productivity increases arise from behavioral responses as opposed to compositional difference…We estimate elasticities of turnover, productivity, and recruitment among warehouse workers and customer service employees at a major online retailer, using sharp, discrete changes in wages or outside options. Our approach permits us to calculate the return to the firm higher pay, inclusive of productivity effects. Moreover, by looking at comparing different workers’ responses to pay to the same workers’ responses, we can distinguish whether decreased turnover and increased productivity arise from behavioral responses of the workers or compositional changes in the workforce due to selection….”
Their takeaway, “….Our paper makes five contributions. First, we document the effect of higher pay on productivity for warehouse workers and customer service representatives, using objective productivity metrics of calls answered and boxes moved. We estimate that the increase in productivity caused by raising wages fully pays for itself. This builds on the important literature on efficiency wages.3Our findings echo the analysis of Ford Motor Company where high wages reduced turnover rates and elicited greater effort from workers Raff and Summers (1987) and Cappelli and Chauvin (1991), who find that higher relative pay in a multi-plant firm reduced disciplinary infractions.4 Moreover, we find that the gross productivity returns to higher pay are larger than one both when the firm voluntarily raises pay and when the firm keeps wages constant….”